Shipping policy

Shipping Policy 📦🩷

Okayyy, you’ve ordered your stock… now for the exciting bit — getting that Resellr box to your door! 👀💕

We know when you’re a reseller you usually want your stock yesterday 😂 so we’ll always do our best to get orders packed, dispatched and on their way as quickly as possible.

Processing & Dispatch 💌

Every Resellr order is carefully checked, packed and prepared before it leaves us.

Your estimated dispatch timeframe will be shown on the product page or at checkout before you order. Some larger boxes or special stock drops may take a little longer to prepare, if that’s the case, we’ll make it clear before you purchase.

Once your order has been dispatched, you’ll receive a confirmation email with your tracking details where available.

UK Delivery 🇬🇧

We currently ship throughout the UK.

Available delivery options and shipping costs will be shown at checkout and may vary depending on the size and weight of your order.

Please double-check your delivery address before placing your order — reseller boxes can be BIG, and we definitely don’t want 100 pieces of stock turning up at your old house 😭📦

Tracking Your Order 👀

Where tracked delivery is provided, we’ll send your tracking information once your parcel has been collected by the courier.

Please allow a little time for tracking to update after dispatch — sometimes couriers need a few hours to scan everything into their system.

Where’s My Box?! 😭

If your parcel is taking longer than expected, don’t panic.

Send us an email at support@resellrs.co.uk with your order number and we’ll check what’s happening.

If a parcel is confirmed as lost in transit, we’ll work with the courier and arrange an appropriate replacement or refund.

My Order Arrived Damaged 💔

If your parcel arrives damaged, please take photos of the outer packaging and the affected items before throwing anything away.

Email everything over to support@resellrs.co.uk with your order number and we’ll get it looked into for you. 🩷

Multiple Boxes 📦📦📦

Ordered a bit of a stock haul? 👀

Larger orders may occasionally arrive in more than one parcel. This means your boxes might not all turn up at exactly the same time, even though they were dispatched together.

Where possible, you’ll receive tracking information for each parcel.

Pre-Orders & Upcoming Stock Drops 🎀

Some products may occasionally be available to pre-order before the stock is ready to dispatch.

If something is a pre-order, we’ll clearly tell you on the product page and provide the expected dispatch timeframe before you purchase. Please check this before ordering, especially if you’re buying stock for a specific upcoming live or selling date.

Incorrect Address

Please make sure your delivery details are correct before completing checkout.

If you notice a mistake, email support@resellrs.co.uk as quickly as possible. We’ll try our best to change it before dispatch, but once your parcel has left us, we may not be able to redirect it.